Tag: web hosting
Well it is July 3. It has been 4 days since my shared web host went down leaving my sites down and unavailable. It has been 2 days since a new server was configured partially restoring my web presence. As you know from previous entries the server was misconfigured when it was created and IX Web Hosting failed to load two simple PERL modules for connectivity to MySQL and to SendMail. These are not some obscure module that only I would use; these are standard modules that pretty much everyone on the planet would expect to have loaded. I have been working with the “technical support” personnel for IX Web Hosting to get these modules installed to restore my sites to full working order. There are three ways for you to contact IX Web Hosting technical support. There is phone support, live chat, and by entering a problem ticket.
Yesterday I ranted about IX Web Hosting and how I had been down for days while they attempted to try and resolve a hardware problem they were having. Late last evening after the Diamondbacks game I arrived home to find that the sites were still unavailable. I again reached out to technical support at IX Web Hosting to get a status. I was told that my sites would be restored “very soon”. Since “very soon” had encompassed 3 days so far I wasn’t real confident that I would be up any time during this millennium. I expressed my frustration and asked if I could please be moved to a different server. Even if I had to recreate all of my sites myself it would be better than looking at an error screen. The technician was shocked that I would want to move servers since this one was being repaired and would be available shortly. Yeah he should come and hang out on my end and see what it is like.
I have previously lamented about my struggles with IX Web Hosting who I am currently using. When I wrote in March I explained that there may be a bit of downtime to my sites due to being moved to a new server. My sites had to be migrated because the server was still using some very dated software and I needed something that was actually published this century. The server migration went fairly well or so I thought. As I started to dig into the configuration I found modules missing that made my blog unavailable. This was a simple problem but it took IX Web Hosting a week to get things straightened out. Finally I was back up and I tried to forget the problems I had had.
In my last entry I suggested that there may be a little down time associated with a server/data center move that my hosting service would be doing. The expectation was that the move would occur on Friday evening and that by Sunday I would be back on-line. I felt like an expectant father pacing the floor worrying about my sites and my data. IX Web Hosting was very good at notifying their customers of what to expect and keeping us informed about how things were going. Early Sunday morning I received notification that the server move was completed and was even ahead of schedule. This was awesome! I went out and checked each of my sites and sure enough they seemed to be up and functioning. I left feeling that the worst was behind me. Little did I know that this was just the eye of a very big storm.
For the past several years I have been using IX Web Hosting to host all of my sites. I have been relatively pleased with their service overall. As with any hosting company there have been some minor glitches but nothing that would lead me to move to another hosting company. Recently I have been having intermittent problems getting to my sites. After working with the technical support group of IX Web Hosting it was determined that the server I am currently on needs to be upgraded. As luck would have it, there is a planned outage as servers are moved into a new data center. As a result many of my sites will undoubtedly suffer intermittent periods where they are unavailable. Please don’t worry, the sites are not going away, they are merely moving to hopefully newer and more powerful servers. The sites affected include
- Diary of a Diehard.com
Please bear with me during this time. I’ll attempt to update the blog with entries to catch up where necessary once service has been restored. These outages should all be resolved by March 31 at the latest (assuming DNS propagation occurs normally).