Severe Problems with the NetGear ReadyNAS

It has been nearly five months since I bought a Net Gear ReadyNAS Pro network RAID array. For most of this time the device has worked flawlessly.

I am able to access my files across my Ethernet network using a variety of clients including Windows XP, Windows Vista, Macintosh OS X, and Linux. It is hard to express how great this system has been.

Where I used to burn DVDs and shuttle USB drives from box to box in order to share data between computers now it is as simple as logging onto the ReadyNAS and accessing the information.

Not only is the information always available but it has given me the added benefit of being able to maintain one copy of the information instead of having multiple versions stored on various computers on the network.

The ReadyNAS has been so bulletproof that it has nearly become invisible. That is the greatest compliment a network device can receive. It works so well that people just forget it is even there. It is as reliable as turning on a light switch.

Of course making that statement I immediately jinxed myself to a life of dealing with problems that cannot be resolved. Such has become the case with the ReadyNAS Pro.

Recently the device downloaded a new version of the firmware and waited patiently for a reboot. The rain storm that blanketed Arizona last week offered the perfect opportunity to reboot. A power outage took down the entire network and I spent the better part of an evening recovering all the devices.

The ReadyNAS booted and went through a diagnostic check due to the power outage. On an array of six 1.5TB of data that can take a long time. When the system finally came up things seemed to be working.

The following day the ReadyNAS suddenly just stopped working. The blue power light on the front of the box was lit but the system was unresponsive. It required removing the power plug from the wall for a minute before the system would reset.

Upon restoring power it went through another system check taking over an hour to come up. Approximately two days later the same situation occurred with the ReadyNAS having to be powered off by removing the cord.

This has since happened six times in a week. My first inclination was the unsettled weather had caused some problems. In order to eliminate that, I bought an Uninterruptible Power System which I will review at a later date.

After installing the UPS the ReadyNAS seemed to be working and I thought the problem was resolved. Today the ReadyNAS again hung requiring yet another unplug and subsequent data check.

I began researching the problem and found I was not the only one having this problem. According to the support forums there are a number of Net Gear users having similar issues. So far the company has not found a solution.

Some are suggesting it is a configuration issue but that seems implausible given the number of people reporting the problem. Others are suggesting RAM but that too does not seem accurate since many of the people reporting this issue including myself have not upgraded or changed the factory memory.

For now I’ll continue to monitor the issue and in the mean time I will need to find a replacement NAS system that is more stable. I cannot afford to use this as a storage device if it continually fails. I’ll keep you posted as this progresses.

One Comment

  1. Rosalia @ Netgear Warehouse says:

    Hello there, just doing some research for my Netgear site. Lots of information out there. Not quite what I was looking for, but interesting page. Take care.


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